- Employment
- Full-time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 13, 2026
About Loro Piana
Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.
Loro Piana is seeking a Client Advisor for its Toronto store to drive sales growth, deliver exceptional service and cultivate lasting client relationships. The role is permanent and full-time, with responsibilities spanning product expertise, client follow-up, store displays and sales performance.
Role & Responsibilities
- Exceed individual sales goals and drive continued growth as part of the team while upholding Loro Piana standards.
- Build and apply comprehensive product knowledge to support the sales process.
- Collaborate with colleagues to deliver a seamless client shopping experience and contribute to store success.
- Build and maintain strong client relationships through purchase follow-up and after-sales support.
- Collect and update client information to enhance future interactions and tailor services to individual preferences.
- Engage clients to promote products, provide personalized assistance and drive sales growth.
- Maintain store displays in line with visual merchandising guidelines.
- Work with store leadership to implement action plans that improve sales performance.
- Identify opportunities to optimize sales growth and operational efficiency.
Qualifications
- At least 3 years of sales experience, preferably in luxury retail.
- Proficiency in Microsoft Office, SAP and other digital tools.
- Excellent customer service, teamwork and problem-solving skills.
- General knowledge of sales, operations and inventory.
- Ability to lift and move up to 40 pounds.
Skills
Experience
At least 3 years of sales experience, preferably in luxury retail.
Workplace
This position is based in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Benefits
Medical, dental and vision coverage; fertility support; adoption and surrogacy reimbursement; tuition reimbursement; 401(k) match; Headspace mental health support; product discount; exclusive LVMH discounts; and other tailored perks.
Culture
Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loro Piana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Advisor», «Luxury Sales Advisor», «Retail Sales Associate», «Luxury Retail Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.