The Key Holder supports the Store Manager and Assistant Manager with store operations, sales and customer service targets, cash reconciliation, and opening and closing the store on a rota basis. This part-time role suits an ambitious retail professional seeking a first supervisory opportunity; MAC offers career opportunities, training and development, and a competitive remuneration and benefits package.
- Employment
- Part-time
- Seniority
- Junior
- Department
- Retail & Boutique Operations
About MAC
MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.
Role & Responsibilities
- Support the Store Manager and Assistant Manager in ensuring the smooth, efficient running of the store.
- Lead by example through coaching and mentoring, modelling the behaviours expected of the sales team to deliver inspirational, authentic and personalised customer service and achieve sales and service targets.
- Perform start- and end-of-day cash reconciliation.
- Open and close the store on a rota basis.
Qualifications
- Proven retail experience, preferably in cosmetics.
- Ability to provide inspirational, authentic and personalised customer service.
- Retail operations experience, including cash reconciliation and opening and closing the store, is desirable.
- Previous supervisory experience, including coaching and mentoring others to achieve sales and customer service targets, is desirable.
- Ability to work retail hours, including days, nights, weekends and special events in a fast-paced environment.
- Previous experience with retail point-of-sale software.
- Applicants must be able to provide proof of their right to live and work in Canada if invited to interview.
Skills
Experience
Previous retail experience; supervisory experience is desirable.
Workplace
The role is situated in Mississauga, Ontario, Canada — conveniently close to Toronto.
Explore jobs in Ontario or in Canada.
Benefits
Progressive career opportunities, training and development, and a competitive remuneration and benefits package.
Culture
MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.