Miu Miu Client Advisor

About Miu Miu

Miu Miu, founded in 1993 by Miuccia Prada and part of the Prada Group, is an iconic luxury fashion house celebrated for its irreverent elegance, intellectual femininity, and bold creative experimentation. As an employer, the brand offers a dynamic environment where heritage, contemporary culture, and innovation converge across design, retail, communications, merchandising, and corporate functions. Miu Miu seeks individuals with refined aesthetic sensibility, curiosity, commercial awareness, and a collaborative spirit. Employees are invited to contribute to a distinctive vision of modern luxury, supported by the excellence, global reach, and rigorous standards of one of the world’s leading fashion groups.

Role & Responsibilities

• Put customers at the center of the experience, create a welcoming environment, meet their needs and requests, and deliver excellent service in line with the client journey ceremony.
• Capture customer data in the company CRM to maintain and develop client relationships, provide a personalized approach, and identify future opportunities.
• Embrace and promote an omnichannel mindset.
• Collaborate with colleagues through open, constructive communication to deliver a consistent, exceptional customer experience and contribute to a positive working environment that values diversity and inclusion.
• Welcome and serve customers, providing an excellent in-store experience at all times.
• Proactively cross-sell across departments and maximize sales opportunities to achieve individual sales targets and KPIs.
• Stay up to date on fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Handle customer complaints effectively, liaising with the line manager when necessary.
• Maintain high standards across the shop floor and visual displays in line with company operating guidelines and stock procedures.
• Help maintain a high level of security and remain alert to prevent product theft.

Qualifications

• Passion for selling and retail stores.
• Curiosity about and interest in luxury, fashion, art, and design.
• Experience building long-lasting client relationships.
• Ability to work both independently and as part of a team.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation, a results-driven approach, and problem-solving ability.
• Passion for and knowledge of the managed product category.
• English is required; other languages are an asset.

Skills

Culture

Miu Miu fosters a bold, intellectually curious workplace where creativity, individuality, and a refined sense of irreverence are encouraged. As part of the Prada Group, the brand offers a dynamic and exacting environment in which teams collaborate across fashion, culture, and contemporary design to shape a distinctive global vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.