Moncler Client Advisor

About Moncler

Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.

Role & Responsibilities

• Foster a collaborative and inclusive team environment by supporting colleagues and contributing to store success.
• Participate in store initiatives, meetings, training sessions, and daily operations, demonstrating flexibility and teamwork.
• Represent Moncler positively by embodying its values and promoting a culture of excellence.
• Welcome every client and deliver a luxury experience aligned with the Moncler Client Promise and Client Experience standards.
• Build long-term client relationships through personalized service, meaningful engagement, and active clientele management.
• Use bilingual communication skills to support clients and deliver a seamless luxury experience.
• Develop new clients and strengthen relationships with existing clients through proactive outreach and follow-up using approved clienteling tools.
• Anticipate client needs and recommend products and services that enhance the client experience.
• Achieve and exceed individual sales goals and key performance indicators, including ADT, UPT, Data Capture, Repurchase Rate, and Conversion.
• Monitor personal performance and adjust selling strategies to maximize results while exceeding client expectations.
• Maintain expert knowledge of Moncler collections, services, seasonal initiatives, and brand heritage.
• Support overall store sales and profitability objectives.
• Follow company policies, operational procedures, and compliance standards.
• Accurately process sales transactions, special orders, omnichannel services, repairs, charge sends, holds, and after-sales requests.
• Support inventory preparation, cycle counts, stock organization, and annual physical inventories as required.
• Maintain visual merchandising standards and ensure the sales floor reflects Moncler brand expectations.
• Maintain store organization, cleanliness, and operational excellence throughout the day.
• Uphold Moncler standards of grooming, professionalism, and conduct.
• Demonstrate professionalism, integrity, and accountability in interactions with clients, colleagues, and management.
• Foster a positive and respectful work environment through collaboration, open communication, and mutual support.
• Adapt to changing business priorities while maintaining a client-first mindset.
• Protect confidential company and client information.
• Perform additional responsibilities and projects as assigned to support business needs.

Qualifications

• At least two years of experience in luxury retail, premium retail, hospitality, or another client-focused environment.
• Experience serving international or multilingual clientele is strongly preferred.
• Proven ability to consistently achieve sales goals while delivering exceptional client experiences.
• Passion for luxury retail, fashion, and exceptional client experiences.
• Strong interpersonal, communication, and relationship-building skills.
• Client-centric mindset and ability to build trust and cultivate long-term relationships.
• Collaborative, team-oriented approach and positive attitude.
• Strong organizational skills and ability to prioritize in a fast-paced retail environment.
• Professional presentation and demeanor consistent with a luxury brand.
• Dependable, punctual, adaptable, and results-oriented.
• Comfort with retail technology, POS systems, clienteling applications, Microsoft Office (Word, Excel, Outlook), and mobile communication tools.
• Additional language skills, such as Cantonese or Spanish, are a plus.

Skills

Experience

At least two years of luxury retail, premium retail, hospitality, or other client-focused experience.

Compensation

The base compensation for this position ranges from CAD 20 to CAD 22 per hour.

Benefits

Commission eligibility; medical, dental, and vision coverage; short- and long-term disability; paid parental leave; paid holidays; accrued paid vacation; 4 personal days; employee discounts; and a retirement plan with employer contribution.

Culture

Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.