Moncler Client Advisor

About Moncler

Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.

Role & Responsibilities

• Deliver welcoming, exceptional client experiences in accordance with Moncler’s Client Promise and Client Experience standards by identifying client needs and guiding them across the brand.
• Build lasting client relationships through engaging conversations and active client management.
• Drive sales by proactively contacting existing clients and developing new client relationships.
• Meet and exceed individual sales goals and key performance indicators, including Average Dollar Transaction (ADT), Units per Transaction (UPT), data capture and repurchase rate.
• Review personal KPI performance and adjust the sales approach to improve results and exceed client expectations.
• Develop and maintain knowledge of the brand and its products.
• Contribute to store objectives as a team player and help maintain a positive, collaborative work environment.
• Work with operations and store leadership to ensure compliance with company policies and procedures.
• Support inventory preparation and execution as needed.
• Follow up proactively on customer charge sends, repairs and holds.
• Support and maintain visual merchandising standards.
• Follow Moncler’s grooming and conduct standards.
• As a Major, support the store team and business with visual merchandising or training needs.
• Perform other reasonable duties requested by management to fulfil the role’s requirements.

Qualifications

• At least 2 years of retail experience, preferably in a luxury environment; hospitality or other relevant client-oriented or service roles may be accepted in lieu of retail experience.
• Team-oriented, with excellent interpersonal skills.
• Client-centric and able to thrive in a fast-paced, dynamic environment.
• Fashion-forward, with a passion for the brand and a general interest in the fashion and luxury goods industry.
• Professional presentation and effective verbal and written communication with clients, employees and management.
• Dependable, punctual and flexible.
• English communication skills required, both written and verbal; Spanish, Mandarin or Cantonese preferred but not required.
• Technologically proficient, including Microsoft Word, Microsoft Excel and Outlook.

Skills

Experience

At least 2 years of retail experience, preferably in a luxury environment; hospitality or other relevant client-oriented or service roles may be accepted in lieu of retail experience.

Compensation

The base compensation for this position ranges from USD 21 to USD 23 per hour.

Culture

Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.