Moncler Sales Support Advisor

About Moncler

Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.

Role & Responsibilities

• Welcome clients and contribute to an engaging, elevated Moncler experience.
• Support Client Advisors throughout the client journey by responding to client needs and connecting clients with the appropriate team member.
• Retrieve and deliver merchandise from the back of house to the sales floor quickly and accurately.
• Support product availability and replenishment so the sales team can serve clients efficiently.
• Handle product care requests, including creating tickets and coordinating follow-up in line with store procedures.
• Develop and maintain knowledge of Moncler, its products, Client Promise, and operational policies and procedures.
• Contribute to individual and team objectives through proactive, responsive support.
• Support daily merchandise flow, including replenishment, go-backs, stock organization, and product movement between the back of house and front of house.
• Assist with receiving, unpacking, organizing, and preparing merchandise as directed by store leadership.
• Maintain a clean, organized, and efficient stockroom and sales floor, handling merchandise with care.
• Contribute to inventory preparation, cycle counts, and inventory execution as requested by management.
• Support Moncler visual merchandising standards by organizing and repositioning displays and retrieving products for floor updates.
• Follow operational controls, safety requirements, and procedures to protect merchandise and company assets.
• Provide flexible support across store activities according to business needs and priorities.
• Contribute to a positive, collaborative, and respectful work environment.
• Maintain Moncler standards for professional presentation, grooming, and behavior.
• Demonstrate reliability, punctuality, flexibility, and urgency, particularly during high-volume periods.
• Follow company policies, procedures, and service standards.
• Perform additional duties and responsibilities as assigned by management or the company.

Qualifications

• At least two years of retail experience, preferably in a luxury environment; relevant hospitality, customer service, or other client-facing experience may be considered instead of retail experience.
• Experience supporting client service or store operations in a fast-paced environment is a plus.
• Client-focused, with a positive attitude and professional communication skills.
• Team-oriented, with strong interpersonal skills and the ability to collaborate across store functions.
• Proactive and resourceful, with strong problem-solving skills and attention to detail.
• Organized and comfortable managing multiple priorities in a dynamic retail environment.
• Interest in Moncler and the fashion and luxury goods industry.
• Ability to learn and apply product knowledge, store procedures, and operational standards.
• Effective spoken and written English; additional languages are a plus.
• Comfort using digital tools and store systems, including Microsoft Word, Excel, and Outlook.
• Ability to understand sales reports and use relevant information to support store priorities.
• Flexible availability for weekends, evenings, holidays, and peak business days, based on store needs.
• Final candidates must undergo a background check in accordance with applicable laws.

Skills

Experience

At least two years of retail experience, preferably in a luxury environment; relevant hospitality, customer service, or other client-facing experience may be considered instead of retail experience. Experience supporting client service or store operations in a fast-paced environment is a plus.

Compensation

The base compensation for this position ranges from CAD 21 to CAD 23 per hour.

Benefits

Eligible to earn commission in addition to the hourly rate.

Culture

Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.