Moncler Seasonal Client Service Associate

About Moncler

Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.

Role & Responsibilities

• Welcome clients and contribute to an elevated, engaging Moncler experience.
• Support Client Advisors throughout the client journey, particularly during high-volume periods.
• Assist with client requests and connect clients with the appropriate Client Advisor or member of management.
• Retrieve and deliver merchandise from the back of house to the sales floor quickly and accurately.
• Support product availability and replenishment so the sales team can serve clients efficiently.
• Develop foundational knowledge of the Moncler brand, its products, and Client Promise.
• Support individual and team objectives through proactive, responsive assistance.
• Support daily product flow, including replenishment, go-backs, stock organization, and merchandise movement between the back and front of house.
• Assist with receiving, unpacking, organizing, and preparing merchandise as directed by management.
• Maintain a clean, organized, and efficient back of house and sales floor.
• Assist with inventory activities, cycle counts, and other operational needs as requested.
• Help maintain Moncler visual merchandising standards, including product organization and repositioning.
• Ensure merchandise is handled appropriately and readily available to support client and business needs.
• Provide flexible, team-oriented support according to store needs and priorities.
• Contribute to a positive, collaborative, and respectful work environment.
• Maintain Moncler standards for professional presentation, grooming, and behavior.
• Follow company policies, procedures, safety requirements, and operational standards.
• Demonstrate reliability, punctuality, flexibility, and urgency, particularly during high-volume periods.
• Perform additional duties and responsibilities as required by management or the company.

Qualifications

• Previous retail, hospitality, customer service, or other client-facing experience preferred but not required.
• Experience in a fast-paced retail or service environment is a plus.
• Luxury retail experience is a plus but not required.
• Client-focused, with a positive and professional attitude.
• Team-oriented, with strong interpersonal and communication skills.
• Proactive, resourceful, and willing to provide support wherever needed.
• Comfortable working in a fast-paced, high-volume retail environment.
• Strong attention to detail and organizational skills.
• Dependable, punctual, and flexible.
• Interest in Moncler and the luxury fashion industry.
• Able to quickly learn product knowledge, store procedures, and operational standards.
• Able to communicate effectively in English; additional languages are a plus.
• Flexible availability is required throughout the seasonal employment period, including weekends, evenings, holidays, and peak business days, based on business needs.

Skills

Experience

Previous retail, hospitality, customer service, or other client-facing experience is preferred but not required; fast-paced retail or service experience and luxury retail experience are a plus.

Compensation

The base compensation for this position ranges from CAD 21 to CAD 23 per hour.

Culture

Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.