Moncler Seasonal Sales Support Advisor

About Moncler

Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.

Role & Responsibilities

• Achieve individual and team objectives.
• Welcome every client and deliver an excellent client experience.
• Engage with clients to build relationships and develop a deep understanding of their needs.
• Support Client Advisors, as directed by store management, in delivering an exceptional client experience.
• Retrieve and deliver product requests from the back of house to the sales floor to support the client experience and sales.
• Serve as a point of contact for product care requests and process them, including creating tickets as needed.
• Learn and master brand and product knowledge, along with operational policies and procedures.
• Help maintain and execute company visual merchandising standards, including organizing and repositioning displays and retrieving products from the back and front of house.
• Contribute to inventory preparation and execution as requested by management.
• Support operational tasks, including back-of-house organization and product-assortment go-backs.
• Work as a team player and participate in activities that contribute to the store’s overall objectives.
• Contribute to and maintain a positive, collaborative work environment.
• Adhere to Moncler brand standards for grooming and behavior.
• Follow company policies and procedures.
• Perform additional duties and responsibilities as required and communicated by management or the company.
• Comply with reasonable management requests to perform other duties that fulfill the role’s requirements.

Qualifications

• At least 2 years of retail experience, preferably in a luxury environment; experience in hospitality or other relevant client-oriented service roles is also acceptable.
• Team-oriented, with excellent interpersonal skills.
• Client-centric and able to thrive in a fast-paced, dynamic environment.
• Fashion-forward, with a passion for the brand and a general interest in the fashion and luxury-goods industry.
• Professional presentation and the ability to communicate effectively, verbally and in writing, with clients, employees and management.
• Dependable, punctual and flexible.
• English communication skills, written and verbal, are required; Spanish, Mandarin or Cantonese is preferred but not required.
• Technological proficiency, including Microsoft Word, Microsoft Excel and Outlook.
• Ability to analyze sales reports.
• Excellent problem-solving skills.
• Strong attention to detail.

Skills

Experience

At least 2 years of retail experience, preferably in a luxury environment; experience in hospitality or other relevant client-oriented service roles is also acceptable.

Compensation

The base compensation for this position ranges from USD 22 to USD 24 per hour.

Culture

Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.