Montblanc Sales Associate

About Montblanc

Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.

Role & Responsibilities

• Achieve preset individual sales objectives and develop strong clientele networks
• Capture and maintain comprehensive client information to enhance boutique relationships and drive repeat sales
• Demonstrate expert product knowledge across Montblanc's writing instruments, watches, jewelry, and leather goods collections
• Provide outstanding customer service and establish trust-based relationships with clients
• Develop working knowledge of basic pen repair and after-sales service techniques
• Maintain aesthetic presentation and operational cleanliness of the boutique
• Execute opening and closing procedures as assigned
• Handle corporate communications in the absence of management staff
• Ensure loss prevention protocols and security procedures are consistently followed
• Process transfers and assist with transaction management in management's absence

Qualifications

• Previous retail sales experience, preferably in jewelry or high-end luxury products
• Proven ability to establish and maintain effective customer relationships built on trust and respect
• Strong understanding of customer service priorities and needs
• High school diploma or equivalent (college degree preferred)
• Fluency in English and Spanish
• Ability to work open availability including nights, weekends, and holidays
• Comfortable standing on the sales floor for 90% of the workday
• Physical capacity to reach, bend, and occasionally use a ladder to access product storage
• Ability to unpack and lift large product boxes

Skills

Experience

Previous retail sales experience in luxury goods, jewelry, or high-end product categories is preferred. Candidates with demonstrated success in customer-facing sales roles and a track record of achieving sales objectives will be prioritized.

Education

High school diploma or equivalent required; college degree preferred.

Workplace

Compensation

The base compensation for this position ranges from CAD 24 to CAD 26 per hour.

Benefits

Company-sponsored health, dental, drug, and vision coverage; life insurance; disability benefits; RRSP program with employer match; paid time off; maternity leave top-up program; employee assistance program; volunteer days off.

Culture

Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.