PVH Lead Sales Associate

About PVH

PVH is a global fashion group with a distinguished heritage, best known for shaping iconic brands such as Calvin Klein and Tommy Hilfiger. As an employer, PVH offers a dynamic, international environment where creativity, commercial excellence, and responsible growth converge. The company values collaboration, inclusion, and forward-thinking talent, encouraging teams to challenge convention while honoring the cultural relevance of its brands. With opportunities spanning design, merchandising, retail, digital, supply chain, and corporate functions, PVH provides employees with the scale of a global enterprise and the energy of a brand-led organization committed to innovation, sustainability, and enduring consumer connection.

Tommy Hilfiger seeks a Lead Sales Associate to drive sales and deliver exceptional customer service in a retail environment. The role combines front-of-house sales execution with operational responsibilities including cash handling, loss prevention, visual merchandising, and opening/closing procedures. The Lead Associate reports to Store Management and represents the brand through professional appearance and conduct.

Role & Responsibilities

• Generate sales through adherence to Tommy Hilfiger Customer Service Standards and effective product knowledge communication
• Maintain zone coverage on the sales floor, acknowledging customers promptly and prioritizing customer engagement over assigned tasks
• Execute opening and closing checklists, ensuring the store is retail-ready and properly secured
• Operate all point-of-sale register transactions including refunds, exchanges, gift card sales, and cash reconciliation
• Replenish merchandise to appropriate levels and ensure visual presentation compliance with brand standards
• Perform loss prevention surveillance of sales floor and stockroom, reporting unusual activity to management
• Lift merchandise and materials weighing up to 40 pounds and maintain ability to stand for extended periods
• Execute markdowns, re-merchandising, and store organization as directed
• Participate in staff meetings, Take 5 briefings, and other scheduled training sessions
• Develop and mentor Sales Associates as part of leadership responsibilities
• Support all company policies, procedures, and management decisions with professional integrity

Qualifications

• Ability to lift and carry minimum 40 pounds regularly
• Physical capability to stand for extended periods during shifts
• Proficiency in point-of-sale systems and cash handling
• Strong product knowledge and brand representation abilities
• Flexibility to work rotating hours including nights, weekends, and holidays

Skills

Experience

Retail sales or customer service experience in a luxury or lifestyle retail environment is preferred.

Education

High school diploma or equivalent is preferred.

Workplace

Compensation

The base compensation for this position ranges from CAD 18.60 to CAD 20.93 per hour.

Benefits

Medical insurance, vision insurance, dental insurance, life insurance, RRSP and TFSA retirement plans, company-paid holidays, paid time off, flexible work schedules, wellbeing programs and tools, tuition reimbursement through scholarship education program, associate discount on company merchandise.

Culture

PVH fosters a dynamic, inclusive workplace where associates are encouraged to bring their authentic selves while shaping some of the world’s most recognized fashion brands. The company emphasizes collaboration, innovation, and accountability, offering a global environment that supports career growth and responsible business practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.