- Location
- Mississauga Ontario Canada
- Employment
- Full-time
- Seniority
- Mid-Level
- Compensation
- $60,000–65,000/year
- Department
- Front Office, Concierge & Guest Experience
- Industry
- Fine Watches & Horology
- Posted
- Oct 21, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
The Service Administrator manages customer service and repair-platform administration for watches, jewellery and accessories in Mississauga, including estimates, shipments, repair processing, inventory and client inquiries. The role is full-time and offers an expected annual salary range of CAD 60,000–65,000, based on relevant skills and experience.
Role & Responsibilities
- Manage administrative functions including estimate creation, approvals, invoicing and credit card processing.
- Handle paperwork for shipments to and from factories.
- Liaise directly with factories regarding customer service inquiries.
- Handle client inquiries related to customer service and respond to questions about cost estimates, pricing and delivery.
- Maintain designated reports weekly.
- Participate in quarterly repair inventory at the platform and conduct parts inventories as needed.
- Open, receive and send repairs using SAP, UPS, FedEx and Brinks, in coordination with CAD1 Logistics.
- Identify products and register repairs in SAP.
- Process repairs sent to local and external subcontractors and platforms, including preparing custom documents, monitoring transfers, coordinating with Logistics on claims for lost items, and receiving and processing completed repairs.
- Follow Richemont’s counterfeit and stolen-goods procedures.
- Perform other customer service and logistics duties required for platform operations, including monitoring supply needs, assembling shipping boxes and restocking the shipping room with after-sales packaging.
- Assist with consumable kit orders and maintenance.
Qualifications
- A college or university degree specializing in Administration or Customer Service is preferred.
- 2–3 years of progressive work experience, preferably in a fast-paced environment.
- Experience in after-sales service or customer service.
- Ability to work effectively under deadline pressure and manage multiple projects simultaneously.
- Ability to work as part of a team, with attention to detail.
- Ability to maintain confidentiality and discretion.
- Excellent verbal, written and interpersonal communication skills.
- Proficiency in Microsoft Office Suite, including Word, PowerPoint and Excel.
- Strong planning and organizational skills, with the ability to prioritize and plan work activities.
- Quality-control capability, with demonstrated accuracy and thoroughness.
- SAP knowledge is an asset.
Skills
Experience
2–3 years of progressive work experience, preferably in a fast-paced environment; experience in after-sales service or customer service.
Education
A college or university degree specializing in Administration or Customer Service is preferred.
Workplace
This position is based in Mississauga, Ontario, Canada, within easy reach of Toronto.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 60,000 to CAD 65,000 per annum.
Benefits
Company-sponsored health, dental, drug and vision programs; employee assistance program for associates and household members; life insurance, disability benefits, wellness reimbursement and an RRSP program with employer match; maternity leave top-up; paid time off; and volunteer time off.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Administrator», «After-Sales Service Administrator», «Service Operations Administrator», «Repair Service Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.