- Location
- 1000 Fort William Road, Suite A1A, Box 6 (View map)Thunder Bay, ON P7B 6B9Canada
- Employment
- Full-time
- Seniority
- Manager
- Compensation
- $54,800–68,500/year
- Department
- Retail & Boutique Operations
- Posted
- Nov 13, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora seeks a Client Experience and Beauty Services Manager for its Thunder Bay store to lead the sales floor, Beauty, Skincare and Fragrance Studio, and paid beauty services teams while developing staff and elevating the client experience. This permanent, full-time, on-site role includes evening, weekend and holiday availability and pays CAD 54,800–68,500 annually, with final pay dependent on qualifications, experience and other relevant factors.
Role & Responsibilities
- Lead the sales floor and its team of Leads and Beauty Advisors, as well as the Beauty, Skincare, and Fragrance Studio and the Paid Services Beauty Advisor team.
- Coach and develop teams to deliver exceptional client service and exceed company goals.
- Conduct training for new and existing Beauty Advisors, facilitate “Welcome to Sephora” and “Sephora 101” sessions as needed, oversee development and certification, and foster opportunities to enhance artistry skills.
- Ensure Beauty Advisors are adequately trained and use technology innovations in services to elevate clients’ in-store experience.
- Manage the online services reservation system, including publishing Beauty Advisors’ availability and class schedules; ensure adequate staffing for smooth client flow and efficient check-in.
- Support the Operations team by ensuring merchandising concepts and sales-floor visuals meet company standards; maintain a clean, organized sales floor, manage tester and supply levels, execute visual merchandising updates, and ensure timely replenishment of new inventory.
- Ensure Beauty Advisors engage effectively with visiting store brands, that brand representatives train and coach the team on their products, and provide feedback on training effectiveness when possible.
- Drive client engagement by innovating and executing in-store events and classes.
Qualifications
- At least 2–4 years of management experience in beauty, retail, or customer service, or equivalent internal experience.
- A proven track record of coaching a team to meet company expectations, with a passion for training, development, and education.
- An entrepreneurial approach and a history of generating business or executing events that create meaningful connections with the community and/or clients.
- Ability to remain composed and demonstrate managerial courage in challenging conversations.
- Excellent time-management skills, including the ability to support team efficiency.
- Availability to work evenings, weekends, and holidays.
- Ability to bend and stretch to stock shelves and lift and carry up to 50 pounds.
Skills
Experience
At least 2–4 years of management experience in beauty, retail, or customer service, or equivalent internal experience.
Workplace
This position is based in Thunder Bay, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Product discounts, gratis, exclusive brand events, extended health and life insurance benefits with customizable coverage options, paid time off, training, internal mobility opportunities across Canada, and access to LVMH programs and job opportunities. Performance-based bonus opportunities may also be available.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.