- Location
- 3401 Dufferin Street, Space # CRU 233 (View map)North York, ON M6A 3A1Canada
- Employment
- Full-time
- Seniority
- Manager
- Compensation
- $54,800–68,500/year
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Oct 24, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora is hiring a full-time, permanent Client Experience Manager in North York to lead its sales-floor team and elevate client experience through coaching, training, events, visual merchandising and brand partnerships. The role requires at least 2–4 years of relevant management experience and pays CAD 54,800–68,500 annually, with final pay dependent on qualifications, experience and other relevant factors.
Role & Responsibilities
- Oversee the success of the sales floor and prioritize the client experience.
- Lead Stage Experience Leads and Beauty Advisors, coaching and developing the team to perform at its best and achieve company goals.
- Train new and existing Beauty Advisors; facilitate orientation and selling-model training sessions when possible.
- Respond promptly to client feedback and address issues raised through Medallia, the service hotline, or direct interactions.
- Regularly serve as the in-store Client Experience Lead and engage with Beauty Advisors and clients on the sales floor when possible.
- Manage in-store events with the Beauty Services team, ensuring they are appropriately planned and staffed to maximize client learning and sales opportunities.
- Support the Operations team in keeping merchandising concepts and sales-floor visuals aligned with company standards.
- Maintain a clean, organized sales floor; manage tester and supply levels; implement visual merchandising updates; and ensure timely replenishment when new inventory arrives.
- Ensure Beauty Advisors engage effectively with visiting store brands and that brand representatives train and coach the team on their products; provide feedback on training effectiveness when possible.
Qualifications
- Metrics-driven, with a proven track record of motivating and coaching a team to meet company expectations and goals.
- Able to maintain composure and demonstrate managerial courage in challenging conversations.
- Proven ability to build high-performing teams, identify in-store talent, and develop employees throughout their careers.
- Excellent verbal and written communication skills, with the ability to influence business partners at all levels clearly and concisely.
- Experience with Windows, Word, and Excel.
- Available to work evenings, weekends, and holidays.
- Able to bend and stretch to stock shelves and lift and carry up to 50 pounds; comfortable working in a fragrance-filled environment.
Skills
Experience
At least 2–4 years of management experience in the beauty, retail, or customer service industry, or equivalent internal experience.
Workplace
The role is situated in North York, Ontario, Canada — conveniently close to Toronto.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Product discounts, gratis and exclusive brand events; extended health and life insurance benefits with customizable coverage options; paid time off; training and support for internal mobility across Canada; access to LVMH programs and job opportunities. Eligible for performance-based bonus opportunities.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Manager», «Retail Experience Manager», «Client Services Manager», «Store Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.