- Location
- Quebec City Quebec Canada
- Employment
- Full-time
- Seniority
- Manager
- Compensation
- $54,800–68,500/year
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Oct 16, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora seeks a Customer Experience Manager for its Quebec store to lead the sales floor, develop teams, drive customer experience, and oversee training, recruitment, events, merchandising, and brand representatives. This permanent, full-time, on-site role requires evening, weekend, and holiday availability; compensation is CAD 54,800–68,500 annually, with performance bonuses.
Role & Responsibilities
- Lead the overall success of the store’s sales floor, motivating and developing the team to achieve strong results while prioritizing the customer experience.
- Train all new and existing Beauty Advisors; lead orientation and sales-model training sessions when possible.
- Respond promptly to customer feedback and resolve customer issues raised through Sephora’s Medallia feedback tool, customer service hotline, or direct feedback.
- Periodically serve as the store’s Customer Experience Lead and engage with Beauty Advisors and customers on the sales floor whenever possible.
- Communicate recruitment needs to the Talent and Operations Managers and participate in hiring for all positions within the teams; manage interviews and hiring for direct reports and address store hiring needs as required.
- Use the online applicant tracking system as needed to search for, screen, and hire candidates.
- Manage all in-store events with the Beauty Services team, ensuring they are properly planned and staffed to maximize customer learning and store sales opportunities.
- Support the Operations team in ensuring sales-floor merchandising concepts and visuals meet company standards; maintain a clean, organized sales floor and manage stock levels for testers and supplies.
- Execute visual merchandising resets and replenish products when stock is added to the sales floor.
- Ensure Beauty Advisors collaborate effectively with brand representatives during visits, and that representatives train and coach team members effectively on their products; provide feedback on brand training effectiveness when appropriate.
Qualifications
- At least 2–4 years of management experience in the beauty, retail, or customer service industry, or equivalent internal experience.
- Demonstrated experience motivating and coaching a team to meet company expectations and objectives.
- Ability to remain calm and lead difficult conversations as a manager.
- Proven ability to build high-performing teams and identify and develop in-store talent throughout their careers.
- Excellent verbal and written communication skills, with the ability to influence business partners at all levels clearly and concisely.
- Proficiency with Windows, Word, and Excel.
- Availability to work evenings, weekends, and holidays.
- Ability to bend and stretch to stock displays and shelves, and lift and move loads of up to 50 pounds.
- Ability to work in a fragranced store environment.
Skills
Experience
At least 2–4 years of management experience in the beauty, retail, or customer service industry, or equivalent internal experience.
Workplace
This position is based in Quebec City, Quebec, Canada.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Employee discounts, free products, exclusive brand events, access to Sephora’s health benefits and life insurance plans for full-time employees, paid time off, training and development, internal mobility opportunities across Canada, access to the LVMH job platform and programs, and performance bonuses.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Supervisor», «Client Experience Manager», «Retail Experience Manager», «Customer Experience Team Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.