- Location
- Quebec City Quebec Canada
- Employment
- Full-time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Selective Retailing & Department Stores
- Posted
- Oct 12, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora’s Customer Service Team Lead supports the store’s selling areas, coaches Beauty Advisors on selling standards and customer service, and helps deliver sales and visual merchandising objectives. The role is permanent and full-time, based at Mega Centre St. Foy in Quebec City; compensation varies by qualifications, experience and other relevant operational criteria, with performance bonuses and a competitive benefits program.
Role & Responsibilities
- Support all selling areas in the store, including color, skincare, fragrance and Sephora Collection, or a combination of these areas.
- Ensure Beauty Advisors correctly execute Sephora’s selling model and deliver exceptional customer service to help the store meet and exceed business objectives.
- Understand store sales and opportunities, and ensure team members in the relevant areas meet their targets.
- Support the Operations team by ensuring selling-floor merchandising concepts and visual elements meet company standards, and maintain the selling area to a high standard.
- Regularly act as the Manager on Duty in the store and collaborate with team members and customers on the selling floor where possible.
- Understand store sales and business opportunities, allocate selling-floor coverage appropriately to meet customer needs, and adjust staffing levels as needed to meet customer expectations.
- Participate in interviews for candidates joining the selling-area team as needed.
- Demonstrate Sephora’s values: passion for clients, innovation, expertise, work-life balance, respect for all, teamwork and initiative; support team member engagement.
Qualifications
- At least 1–3 years of experience in a similar role in a store with comparable sales volume, or equivalent internal experience.
- Proven ability to influence peers and provide feedback.
- Strong customer service skills.
- Effective time management and problem-solving skills.
Skills
Experience
At least 1–3 years in a similar role in a store with comparable sales volume, or equivalent internal experience; the ATS also states a minimum of 3 years.
Workplace
The role is situated in Quebec City, Quebec, Canada.
Benefits
Performance bonuses, a competitive benefits program, and training and development initiatives focused on employee support and recognition.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Supervisor», «Client Services Team Supervisor», «Customer Experience Team Lead», «Client Service Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.