Sephora District Asset Protection Manager

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Develop and execute asset protection strategies to reduce shrink, particularly in high-shrink stores.
• Analyze asset protection activities and shrink performance to identify improvement opportunities; work with store and field leadership teams on shrink issues and action plans.
• Oversee and conduct store evaluations (Operational Excellence) and Asset Protection Programs.
• Train employees and leadership teams on shrink awareness and asset protection, including deterring and addressing shoplifting and internal theft.
• Ensure managers and employees comply with asset protection and operational procedures that protect company assets.
• Investigate suspected internal dishonesty, fraud, or criminal activity using established procedures, exception-based reporting systems, CCTV, and the internal investigations team.
• Interview employees and obtain admissions in accordance with company guidelines; develop cases for criminal prosecution when appropriate.
• Ensure store asset protection systems and programs, including CCTV, alarms, and locks, are operational, maintained, and properly used.
• Recruit, manage, and develop Asset Protection Partners and Asset Protection Team Leads; hold regular team and individual meetings to support development and objectives.
• Build and maintain relationships with field partners, including District Managers and Human Resources.
• Coordinate annual or bi-annual physical inventories with relevant teams; conduct root-cause analyses before and after inventory and develop plans to reduce shrink year over year.

Qualifications

• At least 3–5 years of progressive asset protection or loss prevention experience in a multi-unit retail environment.
• Strong management and leadership skills to collaborate effectively with store management, employees, and cross-functional teams.
• A proven record of handling sensitive asset protection matters ethically, with a commitment to proactive loss prevention and team building.
• Understanding of criminal and civil law as it applies to retail.
• Strong written, verbal, interviewing, listening, and interpersonal communication skills.
• Exceptional organizational, analytical, and auditing skills.
• Ability to formulate plans, policies, or procedures clearly and concisely.
• Ability to travel routinely within the assigned district; travel is approximately 80% of the role and includes local and out-of-town locations.
• Proficiency with computer technology, including asset protection applications, MS Office (Excel, Word, and PowerPoint; Access is helpful), and store systems.
• Formal training and certification in Wicklander-Zulawski interview techniques.
• Ability to work in a fragrance-filled environment.
• Bachelor’s degree preferred, or equivalent experience.

Skills

Experience

At least 3–5 years of progressive asset protection or loss prevention experience in a multi-unit retail environment.

Education

Bachelor’s degree preferred, or equivalent experience.

Compensation

The base compensation for this position ranges from CAD 87,900 to CAD 98,300 per annum.

Benefits

Eligible for performance-based bonus opportunities, a competitive benefits program, and learning and development initiatives supporting employee recognition and support.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.