Sephora Floor Experience Manager
- Compensation
- $54,800–68,500/year
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Sep 16, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Floor Experience Manager in Montreal, Canada – Lead retail beauty team, manage customer experience, and drive sales. CAD $54,800–$68,500.
Role & Responsibilities
- Lead, mentor, and develop floor team members including beauty advisors and team leads to achieve sales targets and customer satisfaction objectives
- Conduct training sessions and onboarding for new and existing beauty advisors on Sephora's sales model and product knowledge
- Respond promptly to customer feedback via Medallia and customer service channels; assume rotating customer experience manager duties in-store
- Manage recruitment and hiring processes for direct reports and floor-level positions using online applicant tracking systems
- Coordinate and execute all in-store events and promotional activities with the Beauty Services team to maximize customer engagement and sales opportunities
- Ensure visual merchandising standards are maintained across the sales floor; oversee stock levels for testers and supplies; execute merchandising reconfigurations
- Collaborate with brand representatives during store visits to ensure effective product training and coaching of beauty advisors; provide feedback on brand training effectiveness
- Maintain cleanliness, organization, and compliance with company standards across the sales floor
Qualifications
- Minimum 2–4 years of management experience in beauty, retail, customer service, or equivalent internal experience
- Demonstrated ability to motivate and coach teams to meet company expectations and performance goals
- Proven capability to build high-performing teams and identify, develop talent across the employee lifecycle
- Composure and courage to conduct difficult conversations and manage team dynamics
- Strong verbal and written communication skills with ability to influence stakeholders at all levels with clarity and concision
Skills
Experience
2–4 years of management experience in beauty retail, sales, or customer service, or equivalent internal progression at a luxury retail organization.
Education
High school diploma or equivalent; additional retail management certification or beauty industry training is an asset.
Workplace
This position is based in Montreal, Quebec, Canada.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Performance bonuses, comprehensive health and extended benefits program, life insurance coverage, paid leave, product discounts and complimentary beauty products, exclusive brand events, internal mobility and professional development programs through Sephora and LVMH platforms.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Experience Manager», «Sales Floor Supervisor», «Retail Operations Lead», «Beauty Floor Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.