Sephora Learning Experience Designer

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Design and develop visually compelling learning deliverables, including facilitator materials, participant resources, digital content, job aids, playbooks, toolkits, and performance support resources.
• Translate business needs and subject matter expertise into learner-centred solutions that build capability and support on-the-job performance.
• Consult stakeholders and subject matter experts to assess business and learning needs, identify capability gaps, and recommend learning or performance support solutions.
• Apply adult learning, inclusive design, visual communication, graphic design, and learner experience principles across instructor-led, virtual, blended, self-directed, and digital channels.
• Support the facilitation of learning experiences, program pilots, and train-the-trainer sessions.
• Set and maintain standards for learning design, visual design, accessibility, and learner experience.
• Manage learning content, curriculum materials, and assets to ensure quality, consistency, accessibility, and alignment with standards.
• Own the learner experience in the 360Learning LMS, including content organization, course configuration, learning pathways, content governance, analytics, and refresh cycles.
• Partner with stakeholders to publish, maintain, and optimize learning experiences across digital learning platforms.
• Build evaluation and feedback into learning experiences to measure engagement, effectiveness, and application.
• Use learner feedback, participation data, and stakeholder insight to improve learning solutions, resources, and design practices.
• Monitor emerging learning trends, technologies, and best practices, and recommend ways to improve the learner experience.

Qualifications

• At least 4 years of experience applying instructional design methodologies, adult learning principles, and learner experience design practices.
• Experience designing and developing instructor-led, virtual, blended, self-directed, and digital learning experiences.
• Experience conducting learning needs analyses and partnering with stakeholders and subject matter experts to turn business priorities into learning solutions, tools, and performance support resources.
• Experience developing curricula and learning assets, including facilitator guides, participant materials, digital content, job aids, playbooks, and toolkits.
• Experience using learning management systems and digital learning technologies to create, manage, and maintain learning experiences.
• A strong design eye and a track record of creating visually compelling, learner-centred content.
• Ability to manage multiple learning design projects, priorities, and deadlines in a fast-paced environment.
• Fluency in French or relevant experience designing or localizing learning content in French.
• A bachelor’s degree in Adult Education, Instructional Design, or a related field, or an equivalent combination of education and experience.
• Ideally, hands-on experience with Articulate 360, Rise, Canva, AI tools such as CoPilot, Adobe Creative Suite, or Camtasia, and certification in Instructional Design, Adult Learning, Learning Experience Design, or UX Design.
• Comfort and confidence using digital and AI-enabled tools responsibly in day-to-day work.
• A portfolio or samples of designed learning solutions, such as learning journeys, facilitator guides, participant materials, digital learning experiences, job aids, toolkits, or other learner resources.

Skills

Experience

At least 4 years applying instructional design methodologies, adult learning principles, and learner experience design practices.

Education

Bachelor’s degree in Adult Education, Instructional Design, or a related field, or an equivalent combination of education and experience.

Compensation

The base compensation for this position ranges from CAD 71,500 to CAD 85,500 per annum.

Benefits

Bonus; RRSP matching; medical, dental, vision, life, and disability coverage; Well-Being@Sephora program; hybrid work schedule; vacation and flex days; maternity and paternity leave; training and development programs and resources; 30% discount on merchandise and services; gratis opportunities; flash sale discounts on LVMH brands; volunteer and donation matching; Employee Assistance Program; free mental health resources with 24/7 access to Dialogue. Certain benefit eligibility requirements may apply and may vary by job classification and length of employment.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.