Sephora Operations Team Lead
- Location
- North York Ontario Canada
- Employment
- Full-time
- Seniority
- Supervisor
- Compensation
- $22.20–26.10/hour
- Department
- Retail & Boutique Operations
- Industry
- Selective Retailing & Department Stores
- Posted
- Oct 5, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
The Operations Team Lead oversees store operations, inventory, visual merchandising, supplies and cleaning standards, while managing and developing the Operations team and supporting clients on the sales floor. This is a permanent, full-time role in North York, with compensation of CAD 22.20–26.10 per hour and eligibility for performance-based bonuses and benefits.
Role & Responsibilities
- Lead store operations and ensure all operations-focused processes are completed to company standards.
- Manage the Operations team, including staffing for store operations, the overnight stock team and the operations leadership team.
- Manage inventory processes, including shipping, receiving and returning merchandise, cycle counting, and timely completion in line with company guidelines.
- Ensure merchandising concepts and on-stage visuals meet company standards.
- Oversee in-house and third-party cleaning crews, providing feedback, coaching and escalation as needed to ensure agreed standards are met.
- Manage the budget and quantities of store supplies, testers and samples.
- Participate in performance management for the Operations team and ensure improvement feedback is delivered and followed up promptly.
- Act as Manager on Duty regularly and engage with Beauty Advisors and clients on the sales floor whenever possible.
- Develop budget strategies and demonstrate a strong understanding of store sales performance, staffing, payroll and other controllable expenses.
Qualifications
- One to three years of experience in a similar role at a store of similar volume, or equivalent internal experience.
- Demonstrated ability to influence peers and provide feedback.
- Strong store operations skills.
- Effective time management and problem-solving skills.
Skills
Experience
One to three years in a similar role at a similar-volume store, or equivalent internal experience; at least 3 years.
Workplace
This position is based in North York, Ontario, Canada, within easy reach of Toronto.
Compensation
The base compensation for this position ranges from CAD 22.20 to CAD 26.10 per hour.
Benefits
Performance-based bonus opportunities, a competitive benefits program, and learning and development initiatives focused on employee support and recognition.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Supervisor», «Store Operations Lead», «Operations Manager», «Retail Operations Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.