Sephora Retail Experience Lead
- Employment
- Full-time
- Seniority
- Supervisor
- Compensation
- $22.20–26.10/hour
- Department
- Retail & Boutique Operations
- Industry
- Selective Retailing & Department Stores
- Posted
- Oct 5, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
The Retail Experience Lead oversees sales-floor departments at Sephora’s Liberty Village store in Toronto, coaching teams on selling standards, client service, technology and performance while supporting events. This is a permanent, full-time position.
Role & Responsibilities
- Oversee all sales floor departments at the assigned Sephora location, which may include Beauty, Skincare, Fragrance and Haircare.
- Ensure the sales team executes Sephora’s selling model and delivers outstanding client service to achieve and exceed store objectives.
- Support timely responses to client feedback within each department.
- Partner with the direct manager to address client-related issues and feedback received through the client service hotline or directly from clients.
- Support training for all World selling cast on Client Interactive Technology.
- Support in-store events, ensuring they contribute to store goals and meet client needs.
- Monitor and coach performance management situations within the assigned store area; deliver and follow up on timely improvement feedback.
- Participate in regular check-ins with direct reports.
- Demonstrate a strong understanding of store sales performance and business opportunities.
Qualifications
- One to three years of experience in a similar role at a similar-volume store, or equivalent internal experience.
- Excellent verbal and written communication skills, with the ability to influence business partners at all levels clearly and concisely.
- Proven ability to build teams by attracting and identifying talented store leaders who can train and develop the sales team to drive sales and deliver outstanding client service.
Skills
Experience
One to three years of experience in a similar role at a similar-volume store, or equivalent internal experience; minimum 3 years.
Workplace
The successful candidate will be located in Toronto, Ontario, Canada.
Compensation
The base compensation for this position ranges from CAD 22.20 to CAD 26.10 per hour.
Benefits
Performance-based bonus opportunities, a competitive benefits program, and learning and development initiatives focused on employee support and recognition.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Experience Lead», «Retail Floor Supervisor», «Sales Floor Team Leader», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.