Sephora Retail Team Leader

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Sephora is hiring a full-time, permanent Retail Team Leader in Brampton to lead and coach store teams, drive sales and client experience, support training and daily operations, and maintain store standards. The role requires flexible scheduling, including nights, weekends and holidays, and offers CAD 22.20–26.10 per hour, with possible performance bonuses and benefits.

Role & Responsibilities

• Lead and inspire team members to deliver exceptional client service and achieve sales goals.
• Drive store performance through client engagement, product expertise, and personalized recommendations.
• Provide ongoing feedback and development to elevate team performance.
• Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
• Assist with inventory, visual merchandising, and maintaining store standards.
• Promote an inclusive culture of openness where everyone feels empowered.
• Uphold company policies and Sephora standards, helping create a safe and enjoyable shopping experience.
• Meet the required minimum number of weekly shifts and hours.
• Be available during peak retail operations, including nights, weekends, and holidays.
• Maintain punctuality and consistent attendance.

Qualifications

• At least 2 years of leadership experience in a retail, hospitality, or service environment; at least 3 years required.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.
• Comfort working in a fast-paced, dynamic environment.
• Quick learner with the ability to absorb and share product knowledge and training.
• Physically able to lift and carry up to 50 pounds.

Skills

Experience

At least 2 years of leadership experience in a retail, hospitality, or service environment; at least 3 years required.

Workplace

Compensation

The base compensation for this position ranges from CAD 22.20 to CAD 26.10 per hour.

Benefits

Performance-based bonus opportunities, a competitive benefits program, and learning and development initiatives aimed at promoting employee support and recognition.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.