- Location
- 3401 Dufferin Street, Space # CRU 233 (View map)Toronto, ON M6A 3A1Canada
- Employment
- Full-time
- Seniority
- Supervisor
- Compensation
- $22.20–26.10/hour
- Department
- Retail & Boutique Operations
- Posted
- Nov 11, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora is hiring a full-time Services Supervisor at its Yorkdale store in Toronto to support sales-floor departments, team execution, merchandising standards and client service, while regularly serving as Manager on Duty. The permanent role offers CAD 22.20–26.10 per hour, with final pay dependent on qualifications, experience and other relevant factors.
Role & Responsibilities
- Support all departments on the sales floor, including Skincare, Sephora Collection and Fragrance.
- Ensure team members execute Sephora’s selling model and deliver outstanding client service to help the store achieve and exceed its objectives.
- Ensure Beauty Advisors properly execute Sephora’s selling model.
- Monitor store sales performance and opportunities, and align department team members with goals.
- Support the Operations team by ensuring sales-floor merchandising concepts and visuals meet company standards; maintain the sales floor’s look and feel at a high standard.
- Execute animations and updates as needed.
- Regularly act as Manager on Duty.
- Engage with cast members and clients on the sales floor whenever possible.
- Demonstrate an understanding of store sales performance and business opportunities.
- Ensure appropriate sales-floor zoning to support client needs.
- Adjust staffing levels as needed to meet client expectations.
- Participate in interviews for the World team as needed.
- Demonstrate Sephora’s values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork and Initiative.
Qualifications
- One to three years of experience in a similar role at a store of similar volume, or equivalent internal experience.
- Proven ability to influence peers and provide feedback.
- Strong client service skills.
- Effective time-management and problem-solving skills.
Skills
Experience
One to three years in a similar role at a store of similar volume, or equivalent internal experience; minimum 3 years.
Workplace
This position is based in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 22.20 to CAD 26.10 per hour.
Benefits
Eligible for performance-based bonus opportunities, a competitive benefits program, and learning and development initiatives supporting employee recognition.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.