- Location
- 2401 Millstream Road C105 (View map)Langford, BC V9B 6A3Canada
- Employment
- Full-time
- Seniority
- Lead
- Compensation
- $22.85–28.55/hour
- Department
- Retail & Boutique Operations
- Industry
- Selective Retailing & Department Stores
- Posted
- Oct 23, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
The Stage Experience and Services Lead oversees store Worlds, services, classes, and events, and guides training, coaching, artistry, and client experience at Sephora in Langford. This is a permanent, full-time position; compensation is CAD 22.85–28.55 per hour, with final pay dependent on qualifications, experience, and other relevant factors.
Role & Responsibilities
- Oversee all on-stage Worlds and the delivery of services, classes, and events within a Sephora location.
- Ensure Services Coordinators and cast deliver Sephora services to company standards, follow the selling model, provide outstanding client service, and support the achievement of store objectives.
- Ensure Services Coordinators are trained to manage the Studio and drive services day to day.
- Deliver cast training outside of Daily Dose and partner with store and district experts to ensure cast receive appropriate product, category, and brand training.
- Facilitate Sephora training sessions whenever possible.
- Help maintain a coaching culture by participating in the selection, training, and certification of SUBC Facilitators and coaches.
- Attend classes regularly to ensure Facilitators and coaches meet or exceed expectations.
- Demonstrate artistry through custom makeovers, mini-makeovers, and skincare services as needed.
- Regularly act as Director in Charge (DIC) within the store.
- Engage with cast and clients on-stage whenever possible.
- Demonstrate Sephora’s values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, and Initiative.
Qualifications
- Strong client service skills.
- Effective time-management and problem-solving skills.
- Ability to manage time across multiple tasks and changing priorities.
- Flexible availability for peak retail hours, including nights, weekends, and holidays.
Skills
Experience
At least 1–3 years of experience in a similar role at a similar-volume store, or equivalent internal experience; the profile also states a minimum of 3 years.
Workplace
This position is based in Langford, British Columbia, Canada, within easy reach of Victoria.
Explore jobs in British Columbia or in Canada.
Compensation
The base compensation for this position ranges from CAD 22.85 to CAD 28.55 per hour.
Benefits
Eligible for performance-based bonus opportunities, a competitive benefits program, and learning and development initiatives supporting employee development and recognition.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Services Lead», «Store Experience Lead», «Client Experience and Services Supervisor», «Retail Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.