Sephora Stage Experience and Services Lead

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

This Stage Experience and Services Lead role at Sephora oversees all on-stage makeup and skincare services, classes, and events across designated product categories (Color, Skincare, Sephora Collection, and Fragrance). The position is responsible for managing Services Coordinators and store cast, ensuring adherence to Sephora's service standards and selling model while delivering exceptional client experiences that drive store performance and exceed company objectives.

Role & Responsibilities

• Oversee all on-stage services, classes, and event execution across designated product categories and store locations
• Supervise and develop Services Coordinators, ensuring adequate training to effectively manage the studio and drive daily service operations
• Maintain a coaching culture by selecting, training, and certifying Studio Facilitators and coaches, and regularly attending classes to ensure expectations are met
• Execute cast training outside of Daily Dose in partnership with elevated experts to ensure product, category, and brand knowledge
• Conduct custom makeovers, mini-makeovers, and skincare services as needed, demonstrating artistry skills and passion for makeup and skincare
• Regularly serve as Director in Charge (DIC), engaging with cast and clients on-stage throughout shifts
• Foster employee engagement by demonstrating Sephora's core values: Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, and Initiative
• Facilitate Sephora training sessions whenever possible and maintain alignment with company training protocols

Qualifications

• 1–3 years of experience in a similar role at a comparable volume store or equivalent internal Sephora experience
• Demonstrated strong client service skills and passion for beauty products and artistry
• Proven effective time management and problem-solving abilities
• Ability to manage multiple tasks and adapt to changing priorities
• Flexible availability to work peak retail hours including evenings, weekends, and holidays

Skills

Experience

1–3 years of experience in a similar services or supervisory role at a comparable retail location, or equivalent internal experience within Sephora.

Education

High school diploma or equivalent preferred; post-secondary education in beauty, business administration, or related field considered an asset.

Workplace

Compensation

The base compensation for this position ranges from CAD 20 to CAD 23.55 per hour.

Benefits

Performance-based bonus opportunities, competitive benefits program, and robust learning and development initiatives.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.