Sephora Stage Experience and Services Manager, Stores
- Location
- KamloopsBritish ColumbiaCanada
- Compensation
- $54,800–68,500/year
- Department
- Retail & Boutique Operations
- Industry
- Selective Retailing & Department Stores
- Posted
- Sep 9, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora is hiring a Stage Experience and Services Manager in Kamloops, BC to lead store teams and oversee client experiences and services.
Role & Responsibilities
- Execute training for all new hires and existing staff, including Welcome to Sephora and Sephora 101 sessions
- Manage timely response to all client feedback and issues from Sephora's feedback platform and service channels
- Lead hiring and interview processes for all team members, working with Talent and Business Operations leaders
- Regularly serve as Director in Charge within the store, managing on-stage presence and client engagement
- Build and develop top-performing teams across multiple functional areas (Color, Skin, Fragrance, Cash Wrap, Services)
- Align store cast with company goals, opportunities, and emerging retail trends
- Demonstrate and model Sephora's core values of client passion, innovation, expertise, work-life balance, respect, and teamwork
- Source, select, and hire candidates using the My Sephora Career system
Qualifications
- 2–4 years of experience in a similar management role at a comparable-volume store or equivalent internal Sephora experience
- Exceptional leadership and influential capabilities
- Proven track record of building and leading high-performing retail teams
- Demonstrated ability to attract, identify, and develop talented store leaders
- Flexible availability to work peak retail hours, including evenings, weekends, and holidays
Skills
Experience
2–4 years of experience in a similar role at a comparable-volume retail location or equivalent internal experience within Sephora.
Workplace
This position is based in Kamloops, British Columbia, Canada, within easy reach of Vancouver.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Employee discount on products, complimentary gratis and exclusive brand events, performance-based bonus opportunities, competitive benefits program, robust learning and development initiatives for career advancement.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Experience Manager», «Services Manager», «In-Store Experience Director», «Retail Services Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.