- Location
- 2401 Millstream Road C105 (View map)Langford, BC V9B 6A3Canada
- Employment
- Full-time
- Seniority
- Lead
- Compensation
- $22.85–28.55/hour
- Department
- Retail & Boutique Operations
- Industry
- Selective Retailing & Department Stores
- Posted
- Oct 27, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
The Stage Experience Lead oversees sales floor departments at a Sephora location in Langford, supporting client service, team development, performance management and in-store events. This is a permanent, full-time role, with compensation of CAD 22.85–28.55 per hour; final pay depends on qualifications, experience and relevant business or location factors.
Role & Responsibilities
- Oversee all sales floor departments within the assigned Sephora location, including Beauty, Skincare, Fragrance and Haircare, or a combination of these areas.
- Ensure the sales floor team executes Sephora’s selling model and delivers outstanding client service so the store achieves and exceeds company objectives.
- Support timely responses to client feedback in each department.
- Partner with the direct manager to address client-related issues and feedback received through the client service hotline or directly from clients.
- Support proper training for all sales floor team members in Client Interactive Technology.
- Support in-store events as needed, ensuring they help meet store goals and client needs.
- Monitor performance management situations in the assigned store area; deliver timely feedback for improvement and follow up as needed.
- Participate in regular check-ins with direct reports.
- Demonstrate a strong understanding of the store’s sales performance and business opportunities.
Qualifications
- Excellent verbal and written communication skills, with the ability to influence business partners at all levels clearly and concisely.
- Proven ability to build teams by attracting and identifying talented store leaders who can train and develop sales floor team members to drive sales and deliver outstanding client service.
Skills
Experience
At least 1–3 years’ experience in a similar role at a similar-volume store, or equivalent internal experience; the profile also states a minimum of 3 years.
Workplace
The successful candidate will be located in Langford, British Columbia, Canada, with easy access to Victoria.
Explore jobs in British Columbia or in Canada.
Compensation
The base compensation for this position ranges from CAD 22.85 to CAD 28.55 per hour.
Benefits
Eligible for performance-based bonus opportunities, a competitive benefits program, and learning and development initiatives aimed at promoting employee support and recognition.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Experience Lead», «Retail Experience Lead», «Client Experience Lead», «Sales Floor Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.