Sephora Stage Experience Lead

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Oversee all sales floor departments within the assigned store location, ensuring consistent execution of Sephora's selling model across Beauty, Skincare, Fragrance, and Haircare categories
• Ensure all store staff properly execute client-facing selling techniques and maintain exceptional service standards
• Support timely and professional response to all client feedback and address client-related issues in partnership with direct management
• Lead and support in-store events and promotional activities to drive sales and enhance client engagement
• Coach team members on performance management matters, deliver constructive feedback, and conduct regular check-ins with direct reports
• Demonstrate strong understanding of store sales performance, identify business opportunities, and contribute to entrepreneurial initiatives
• Ensure all team members are properly trained in Client Interactive Technology and World selling practices

Qualifications

• One to three years' experience in a similar leadership role at a high-volume retail store or equivalent internal experience
• Proven ability to attract, identify, and develop talented store leaders capable of training and coaching teams to drive sales
• Excellent verbal and written communication skills with the ability to influence business partners at all levels clearly and concisely
• Strong understanding of retail sales performance metrics and business opportunities
• Demonstrated capability in client experience management and conflict resolution

Skills

Experience

Minimum three years of progressive experience in a similar leadership role within a high-volume retail environment, or equivalent internal experience at Sephora or a comparable beauty retail organization. Demonstrated success in team development, sales leadership, and client experience management is essential.

Education

High school diploma or equivalent; additional retail management training or certification is an asset.

Workplace

Compensation

The base compensation for this position ranges from CAD 22.20 to CAD 26.10 per hour.

Benefits

Performance-based bonus opportunities, competitive benefits program, robust learning and development initiatives, employee support and recognition programs.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.