- Location
- 5476 Spring Garden Rd (View map)Halifax, NS B3J 1G3Canada
- Employment
- Full-time
- Seniority
- Director
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Oct 26, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora is seeking a full-time, permanent Store Director in Halifax to lead the store’s client experience, team development, sales, merchandising, operations, and human resources. The role oversees business performance and staffing, develops managers and leads, and requires on-site availability for evenings, weekends, and holidays.
Role & Responsibilities
- Oversee and manage the store’s client service experience, people development, sales, productivity, merchandising, operations, and human resources.
- Ensure adherence to Sephora’s concepts, culture, objectives, and policies while maximizing profitability.
- Forecast sales and payroll with the District Manager to drive store results.
- Monitor daily, weekly, and monthly sales results and communicate them to staff.
- Achieve sales plans and operating profit goals while maintaining expenses; measure business strategies’ effectiveness and adjust them when needed.
- Develop strategies to grow the business through the customer loyalty program, events, product knowledge, and services.
- Maintain staffing levels that support an exceptional client experience while meeting budget goals.
- Recruit, interview, and hire for all positions according to business needs.
- Train, coach, delegate to, supervise, and motivate department Managers and Leads to develop their leadership and business skills.
- Foster a coaching culture through timely recognition of successes and feedback on development opportunities, including day-to-day coaching and quarterly development meetings.
- Conduct inventories, maintain current inventory records, and communicate inventory issues and concerns to key stakeholders.
- Make strategic and innovative merchandising decisions aligned with Sephora’s concepts to grow the business.
- Work on-site and be available during evenings, weekends, and holidays.
- Bend and stretch to stock shelves and lift and carry up to 50 pounds.
Qualifications
- At least 5 years of senior management experience in the beauty, retail, or customer service industry.
- A proven record of coaching a high-performing team and a passion for training, development, and education.
- Experience recruiting, staffing, and hiring across all store positions, including leadership roles.
- Effective time management, problem-solving, and verbal and written communication skills.
- Experience with Windows, Word, and Excel.
- Ability to remain composed and demonstrate managerial courage in difficult conversations.
- Strong business acumen and ability to analyze sales trends and respond appropriately, with a proven record of meeting or achieving targets or KPIs.
- Willingness to learn and grow through formal schooling or education gained through professional experience.
- Flexibility to work evenings, weekends, and holidays.
- Ability to bend and stretch to stock shelves and lift and carry up to 50 pounds.
Skills
Experience
At least 5 years of senior management experience in the beauty, retail, or customer service industry.
Workplace
The successful candidate will be located in Halifax, Nova Scotia, Canada.
Explore jobs in Nova Scotia or in Canada.
Benefits
Product discounts, gratis, exclusive brand events, extended health and life insurance benefits with customizable coverage options, paid time off, training, internal mobility opportunities across Canada, and access to LVMH programs and job opportunities. Eligible employees may also receive performance-based bonuses.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Leader», «Retail Director», «Retail Operations Director», «Store General Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.