Sephora Store Director
- Location
- Saint John New Brunswick Canada
- Address
- 519 Westmorland Rd B-007B, Saint John, NB E2J 3W9 View map
- Employment
- Full-time
- Seniority
- Director
- Compensation
- $82,200–102,700/year
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Oct 9, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora seeks a Store Director in Saint John, New Brunswick, to lead client experience, sales, people development, merchandising, operations, and human resources while driving profitability and compliance. This permanent, full-time, on-site role requires at least 5 years of senior management experience in beauty, retail, or customer service; compensation is CAD 82,200–102,700 annually, with potential performance-based bonuses.
Role & Responsibilities
- Oversee and manage the store’s client service experience, people development, sales, productivity, merchandising, operations, and human resources.
- Ensure adherence to Sephora’s concepts and culture, profitability, objectives, and policies.
- Forecast sales and payroll with the District Manager to drive store results.
- Monitor daily, weekly, and monthly sales results and communicate them to staff.
- Achieve sales plans and operating profit goals while controlling expenses; measure business strategies and adjust them as needed.
- Develop strategies to grow the business using the customer loyalty program, events, product knowledge, and services.
- Maintain staffing levels that deliver an exceptional client experience while meeting budget goals.
- Recruit, interview, and hire for all store positions according to business needs.
- Train, coach, delegate to, supervise, and motivate department Managers and Leads, developing their leadership and business skills.
- Foster a coaching culture through timely recognition of successes and feedback on development opportunities, including day-to-day coaching and quarterly development meetings.
- Conduct inventories, maintain accurate inventory records, and communicate inventory issues or concerns to stakeholders.
- Make strategic and innovative merchandising decisions in line with Sephora’s concepts to grow the business.
Qualifications
- At least 5 years of senior management experience in the beauty, retail, or customer service industry.
- A proven track record of coaching a high-performing team, with a passion for training, development, and education.
- Experience recruiting, staffing, and hiring across all store positions, including leadership roles.
- Effective time management, problem-solving, and verbal and written communication skills.
- Experience with Windows, Word, and Excel.
- Ability to remain composed and demonstrate managerial courage in difficult conversations.
- Strong business acumen and ability to analyze sales trends and respond appropriately, with a proven record of meeting or exceeding targets or KPIs.
- Willingness to learn and grow through formal education or professional experience.
- Availability to work evenings, weekends, and holidays.
- Ability to bend and stretch to stock shelves and lift and carry up to 50 pounds.
Skills
Experience
At least 5 years of senior management experience in the beauty, retail, or customer service industry.
Workplace
This position is based in Saint John, New Brunswick, Canada.
Compensation
The base compensation for this position ranges from CAD 82,200 to CAD 102,700 per annum.
Benefits
Product discounts, gratis, exclusive brand events, extended health and life insurance benefits with customizable coverage options, paid time off, training, internal mobility opportunities across Canada, LVMH programs and job opportunities, and potential performance-based bonuses.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Director», «Store General Manager», «Retail Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.