Sephora Store Talent and Operations Manager
- Location
- Repentigny Quebec Canada
- Employment
- Full-time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Oct 8, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
The Store Talent and Operations Manager leads team-member management and store operations at Sephora in Repentigny, including recruiting, training, scheduling, payroll, performance management, inventory and operating standards. This is a permanent, full-time, on-site role requiring evening, weekend and holiday availability.
Role & Responsibilities
- Manage all team-member and store-operations matters, including staffing, floor assignments, Beauty Advisor training and education, onboarding, store scheduling, and execution of Sephora operating standards.
- Conduct final interviews for key positions and use the online applicant tracking system as needed to source, screen, and hire candidates.
- Manage all store training activities and develop and implement the store’s ongoing training strategy with the Store Director and Education Partners.
- Oversee weekly store scheduling, approve time-off requests, and manage store payroll, ensuring compliance with company, regional, and district guidelines and timely approval for accurate payment.
- Prepare and deliver complete, timely annual performance reviews for direct reports, oversee the store-wide review process, participate in performance-management matters, and ensure timely feedback and follow-up.
- Lead store operations and ensure all processes meet company standards. Manage inventory, including shipping, receiving and returns, supplies and testers, cycle counts, and adherence to company procedures and deadlines.
- Act as a business expert with a strong understanding of store revenue, staffing, payroll, and other controllable expenses.
- Generally manage a team of direct reports, including service team leads and Beauty Advisors.
Qualifications
- Two to four years of management experience in the beauty, retail, or customer-service industry, or equivalent internal experience.
- Experience recruiting, staffing, and hiring for all store positions, including leadership roles.
- Demonstrated ability to build high-performing teams and identify and develop in-store talent throughout their careers.
- Ability to remain composed and lead difficult conversations.
- Excellent verbal and written communication skills, with the ability to influence business partners at all levels clearly and concisely.
- Proficiency with Windows, Word, and Excel.
- Availability to work evenings, weekends, and holidays.
- Ability to bend and stretch to stock displays and shelves and lift and move loads of up to 50 pounds; stores are a fragranced environment.
Skills
Experience
Two to four years of management experience in the beauty, retail, or customer-service industry, or equivalent internal experience.
Workplace
The role is situated in Repentigny, Quebec, Canada — conveniently close to Montreal.
Benefits
Employee discounts, complimentary products, exclusive brand events, health benefits and life insurance subject to full-time employment, paid time off, training and development, and access to LVMH’s job platform and programs. Performance bonuses and a competitive benefits program are also mentioned.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Store People and Operations Manager», «Retail Team and Operations Manager», «Store Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.