Sephora Team Lead, Store Operations

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Sephora seeks an experienced Team Lead for Store Operations to oversee all operational aspects of its Montreal location, including inventory management, visual merchandising, cleaning standards, and team leadership. The incumbent will manage operations staff, support night-shift inventory teams, and ensure compliance with company-wide processes and standards while delivering exceptional operational excellence.

Role & Responsibilities

• Manage all store operations and oversee the operations team, providing leadership, feedback, and coaching to team members
• Ensure adherence to all company procedures and operational standards across store functions
• Direct inventory management, including receiving, shipping, merchandise returns, stock counts, and process verification
• Oversee visual merchandising concepts and in-store displays to maintain brand compliance and visual standards
• Supervise internal and third-party cleaning teams, ensuring compliance with agreed-upon standards through feedback and escalation as needed
• Manage procurement and supply budget to maintain appropriate levels of supplies, demonstrators, and product samples
• Conduct performance evaluations and provide timely feedback to operations team members for continuous improvement
• Serve as on-duty manager on the sales floor, collaborating with beauty advisors and customers as required

Qualifications

• 1–3 years of experience in a similar operations role in high-volume retail environments
• Proven ability to influence peers and provide constructive feedback
• Excellent store operations management skills
• Strong time management and problem-solving capabilities

Skills

Experience

1–3 years in a similar operations management role in a high-volume retail environment, or equivalent internal experience at Sephora

Workplace

Compensation

The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.

Benefits

Performance bonuses, competitive benefits program, training and professional development initiatives

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.