Sephora Team Lead, Store Services
- Compensation
- $21.10–26.40/hour
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Sep 16, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Team Lead, Store Services at Sephora Montreal — manage store operations, drive sales performance, and lead a beauty advisory team in this supervisory role.
Role & Responsibilities
- Ensure all beauty advisors execute Sephora's sales model correctly and consistently across all product categories
- Monitor store revenue performance and category opportunities; hold team members accountable to sales objectives
- Maintain visual merchandising standards and store presentation at the highest level; support the operations team in compliance with corporate guidelines
- Act as on-duty manager in-store, providing direct customer service and collaborating with team members to meet client expectations
- Optimize floor zoning and staff allocation to respond to customer needs; adjust staffing levels as required
- Participate in candidate interviews for team member positions and contribute to the talent evaluation process
- Demonstrate Sephora values—customer passion, innovation, expertise, work-life balance, respect, teamwork, and initiative—to foster employee engagement and commitment
Qualifications
- 1–3 years of supervisory or team lead experience in a high-volume retail environment
- Proven ability to influence peers and provide constructive feedback
- Strong customer service skills and proven track record in sales execution
- Effective time management and problem-solving capabilities
- Demonstrated leadership and team engagement abilities
Skills
Experience
1–3 years of supervisory or equivalent leadership experience in a high-volume retail store, or equivalent internal progression within Sephora.
Education
High school diploma or equivalent; post-secondary education in retail management or related field is considered an asset.
Workplace
This position is based in Montreal, Quebec, Canada.
Compensation
The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.
Benefits
Performance bonuses, competitive benefits program, and comprehensive training and development initiatives designed to promote employee support and recognition.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Service Department Supervisor», «Floor Operations Lead», «Client Services Manager», «Beauty Category Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.