- Employment
- Full-time
- Seniority
- Senior
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Nov 7, 2026
About SSENSE
SSENSE is a Montreal-based retailer bringing together established and emerging luxury brands across fashion and other product categories. Its work combines e-commerce, cultural content and a Montreal store, with roles spanning merchandising, technology, studio production, customer experience and corporate functions.
The Senior Product and Process Manager leads a specialized team shaping SSENSE’s Planning, Merchandising, and Creative platforms, connecting commercial stakeholders with software engineering across the product lifecycle. The role oversees strategic roadmaps, team development, workflow optimization, and AI-enhanced enterprise tools. This is a permanent, full-time hybrid role with two days in the office.
Role & Responsibilities
- Partner with executive stakeholders to define and execute a 12–18-month technical roadmap for Planning, Merchandising, and Creative, aligning technology delivery with commercial objectives.
- Coach Product and Process Managers across user research, UI/UX prototyping, functional scoping, and rollout management.
- Guide the team in delivering intuitive UI/UX layouts and automated business processes that reduce context switching and redundant data entry.
- Direct the integration of AI/ML capabilities, including generative AI asset creation, intelligent assistants, and automated tagging, into core enterprise tools.
- Represent platform health in executive reviews, including S&OP and WBRs, and oversee third-party vendor evaluations, SaaS integrations, and platform stability.
Qualifications
- Proven functional ownership of complex enterprise execution software, such as assortment planning tools, merchandising engines, and Creative/DAM/PIM platforms.
- Demonstrated experience evaluating, designing, and shipping AI/ML-enhanced tools, automated content workflows, and predictive decision-support capabilities.
- Deep technical understanding of end-to-end data flows, system integration, and vendor readiness, including RFIs/RFPs and contract negotiations.
- Exceptional stakeholder management and ability to translate commercial strategy into executable engineering deliverables across a global matrix.
- Proactive approach to designing productive Human + AI workflows and coaching peers on ethical AI applications.
- Strong analytical problem-solving skills, including diagnosing systemic workflow disruptions and implementing scalable technical or process-based solutions.
- Superior communication skills and ability to present complex architectural challenges and platform performance metrics to senior leadership.
- People leadership and mentoring skills, with a focus on developing senior team members, building digital excellence, and fostering direct accountability.
Skills
Experience
7+ years in product management, business process engineering, or digital operations, ideally in e-commerce or retail technology, including 3+ years directly managing digital delivery teams.
Education
Bachelor’s degree in Business Technology, Computer Science, or a related field; MBA preferred. Six Sigma Green Belt and Professional Product Management Certification required.
Workplace
The successful candidate will be located in Montreal, Quebec, Canada.
Benefits
Extended health and dental benefits, including mental health programs and coverage; parental top-up program; employee discount on ssense.com; telemedicine; employee and family assistance program; savings and retirement plan matching contributions; gender affirmation coverage; opportunity to work with cutting-edge technologies and an innovative team.
Culture
SSENSE’s job descriptions emphasize collaboration between commercial, creative and technical functions. Studio roles balance visual standards with production requirements, while technology and merchandising roles focus on the tools and processes supporting the retail operation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.