- Employment
- Full-time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
The Assistant Store Manager at Swarovski supports a positive work environment, delivers exceptional customer experiences and drives commercial results while coaching and empowering the team. The role covers customer service, team development, recruitment support, sales and store operations, and acts for the Store Manager as needed; it is full-time.
Role & Responsibilities
- Model outstanding customer service and the brand experience.
- Coach, motivate and onboard team members to maximize performance.
- Support recruitment, talent development and employee relations.
- Drive sales and support monthly plans and targets.
- Oversee store operations, including inventory, cash handling and compliance.
- Act for the Store Manager as needed.
Qualifications
- 1–2 years of experience in a multicultural retail environment, in luxury fashion, cosmetics or lifestyle brands.
- Some leadership and coaching experience.
- A personable approach that helps establish trusting relationships and empower others.
- Excellent customer service skills and digital proficiency.
- Responsible, with the ability to take ownership.
- A curious, empathetic and results-driven team player with a commercial mindset.
Skills
Experience
1–2 years in a multicultural retail environment, in luxury fashion, cosmetics or lifestyle brands; some leadership and coaching experience.
Workplace
This position is based in Kitchener, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Benefits
Recognition awards; exclusive employee discounts on Swarovski products; paid volunteering leave; a global employee assistance program supporting mental, physical and emotional health, managerial support, and financial and legal matters; comprehensive product, personal and leadership skills training; career development opportunities. The role also offers eligibility to participate in a sales incentive bonus program.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy Store Manager», «Assistant Retail Manager», «Retail Operations Supervisor», «Assistant Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.