- Employment
- Full-time
- Seniority
- Senior
- Compensation
- $18.48–22.18/hour
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
The Senior Sales Consultant delivers exceptional customer service, builds lasting client relationships, meets individual and team sales goals, and uses digital tools to enhance the store experience. The role is full-time in Ottawa, with pay of CAD 18.48–22.18 per hour and eligibility to participate in a sales incentive bonus program.
Role & Responsibilities
- Deliver outstanding customer service and create emotional connections through storytelling.
- Build trust and lasting customer relationships, promoting loyalty programs.
- Achieve individual and team sales goals and take accountability for results.
- Collaborate with the team to create a welcoming, organized store environment.
- Stay up to date on brand product knowledge and use digital tools to enhance the customer experience.
Qualifications
- Passion for fashion, luxury, or lifestyle brands.
- Experience in a multicultural retail environment.
- Excellent, proven customer service skills and a personable manner that builds trust.
- Curiosity, empathy, a results-driven approach, teamwork, and a commercial mindset.
- Digital fluency and comfort using retail technology.
- Confidence expressing individuality and bringing creative ideas to the team.
Skills
Workplace
The successful candidate will be located in Ottawa, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 18.48 to CAD 22.18 per hour.
Benefits
Sales incentive bonus program; recognition awards; exclusive employee discounts on Swarovski products; paid volunteering leave; global employee assistance program supporting mental, physical, and emotional health, managerial support, and financial and legal matters; comprehensive product and personal training; career development opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Senior Client Advisor», «Senior Retail Sales Associate», «Senior Customer Experience Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.