- Employment
- Full-time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
The Store Manager leads the team in delivering exceptional customer experiences, building customer loyalty, achieving service and sales targets, and developing new business opportunities. The role includes recruiting and developing the team and requires at least 3 years of multicultural retail experience, with experience in luxury, fashion, cosmetics, or lifestyle brands.
Role & Responsibilities
- Deliver exceptional customer experiences by striving for excellence in every customer interaction.
- Build a loyal portfolio of existing and new customers.
- Recruit, lead, and develop a team with a growth mindset, passion, and enthusiasm.
- Exceed personal and team service and sales targets.
- Drive new and ongoing service and sales opportunities to support growth and success.
Qualifications
- At least 3 years of experience in a multicultural retail environment.
- Experience with luxury, fashion, cosmetics, or lifestyle brands.
- Proven leadership and coaching skills.
- Digital proficiency.
- Ability to establish trusted relationships with customers, teams, and stakeholders.
- English skills.
Skills
Experience
At least 3 years in a multicultural retail environment; experience with luxury, fashion, cosmetics, or lifestyle brands.
Workplace
This position is based in Calgary, Alberta, Canada.
Explore jobs in Alberta or in Canada.
Benefits
Swarovski product discounts, Employee Assistance Program, volunteering leave, and learning and development programs.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Boutique Manager», «Retail Operations Manager», «Store Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.