- Employment
- Full-time
- Seniority
- Supervisor
- Compensation
- $18.55/hour
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 17, 2026
About Swatch
Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.
The Retail Sales Supervisor reports to the Store Manager and supports daily store operations, customer service, sales performance, inventory control, visual merchandising and compliance. This full-time role is approximately 35 hours per week, with flexible availability required for holidays and busy periods; starting base pay is CAD 18.55 per hour, plus a monthly performance bonus.
Role & Responsibilities
- Report to the Store Manager and participate in all daily operations.
- Lead by example in delivering exceptional customer service and help the team meet and exceed sales targets.
- Ensure the team has in-depth product knowledge to enhance the customer experience and support purchasing decisions.
- Support store management with daily operational tasks, emphasizing the accuracy and efficiency of all transactions.
- Ensure inventory-control processes are followed, minimizing loss and maintaining accurate inventory management and reporting.
- Apply and maintain visual merchandising standards in line with company guidelines, keeping the store presentation at a consistently high level that reflects the brand image.
- Follow workplace safety standards and model company policies and procedures.
- Ensure compliance with all operational guidelines and safety rules.
Qualifications
- Available to work opening and closing shifts, with flexible scheduling that includes weekends and holidays.
- Strong verbal and written communication and relationship-building skills.
- Demonstrated initiative and ability to work independently and as part of a team.
- Ability to communicate clearly, concisely, and understandably.
- Results-oriented, with a high level of energy and enthusiasm.
- Passion for sales and for working in a fast-paced environment.
- Intermediate computer skills and working knowledge of MS Office.
- Experience working with point-of-sale systems.
Skills
Experience
At least two years of retail sales experience, preferably in fashion and/or accessories.
Workplace
The role is situated in Laval, Quebec, Canada — conveniently close to Montreal.
Compensation
The base compensation for this position is CAD 18.55 per hour.
Benefits
Health coverage, including dental and vision care; life insurance; RRSP contributions with employer matching; employee discount on company products; monthly performance bonus.
Culture
Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Keyholder Supervisor», «Assistant Store Supervisor», «Retail Floor Supervisor», «Sales Floor Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.