Swatch Sales Lead

About Swatch

Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.

Role & Responsibilities

• Assist the Store Manager with day-to-day store operations, with a focus on sales initiatives.
• Lead by example in delivering outstanding customer service and coach the team to meet and exceed sales targets.
• Ensure the team has comprehensive product knowledge to enhance the customer experience and support decision-making.
• Support daily operational tasks, ensuring accuracy and efficiency in all transactions.
• Follow inventory control processes, minimize loss, and ensure accurate stock handling and reporting.
• Execute and maintain visual merchandising standards in line with company directives, keeping the store presentation consistently to a high standard and reflective of the brand image.
• Uphold workplace safety standards and model company policies and procedures.
• Ensure compliance with operational guidelines and safety regulations.
• Coach sales associates to achieve their performance goals while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, and Humility and Integrity.

Qualifications

• Available to work opening and closing shifts, with flexible hours including weekends and holidays.
• Strong verbal and written communication, including relationship-building skills.
• Self-starter who works well independently and in team environments.
• Ability to communicate clearly, concisely, and understandably.
• Results-oriented, with a high level of energy and enthusiasm.
• Passion for sales and for working in a fast-paced environment.
• At least 2 years of retail sales experience, preferably in fashion and/or accessories.
• Intermediate computer skills and working knowledge of MS Office.

Skills

Experience

At least 2 years of retail sales experience, preferably in fashion and/or accessories.

Compensation

The base compensation for this position is CAD 20.20 per hour.

Benefits

Monthly performance bonus.

Culture

Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.