Swatch Store Manager

About Swatch

Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.

Role & Responsibilities

• Lead and mentor the retail team to achieve or exceed sales targets while maintaining the highest standards of customer service and product knowledge
• Oversee daily store operations including staff scheduling, payroll management, inventory control, and accurate reporting to ensure operational efficiency and compliance
• Supervise recruitment, training, performance management, and disciplinary measures to build and maintain a high-performing team in a positive work environment
• Execute visual merchandising standards according to brand guidelines and maintain compelling store presentation aligned with Swatch's aesthetic
• Ensure compliance with health, safety, and company policies while modeling exemplary professional conduct and integrity
• Manage financial performance, control costs, and drive revenue growth through strategic initiatives and coaching

Qualifications

• Minimum 3 years of management experience in retail, preferably in fashion and/or accessories
• Minimum 5 years of customer service experience
• Intermediate computer skills with strong proficiency in MS Office suite
• Demonstrated experience with point-of-sale (POS) systems
• Strong leadership capabilities with proven ability to motivate and develop retail sales teams
• Excellent written and verbal communication skills with strong interpersonal relationship-building abilities
• Ability to work independently and collaboratively within a team environment
• Availability to work opening and closing shifts with flexibility for weekends and holidays
• Results-oriented with high energy levels and demonstrated enthusiasm for retail excellence

Skills

Experience

Minimum 3 years of management experience in retail operations, preferably within fashion and accessories. A minimum of 5 years in customer-facing roles demonstrating progressive responsibility and consistent achievement of sales targets.

Education

No specific formal education requirement stated; retail management experience and demonstrated competency in store operations are prioritized.

Workplace

Compensation

The base compensation for this position ranges from CAD 60,000 to CAD 65,000 per annum.

Benefits

Health coverage including dental and vision; employer-matched RRSP contributions; employee discount; life insurance; paid vacation; paid sick leave; monthly performance bonus

Culture

Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.