TAG Heuer Client Advisor

About TAG Heuer

TAG Heuer, founded in 1860 in Saint-Imier, Switzerland, stands at the intersection of avant-garde watchmaking, precision engineering and sporting performance. As an employer, the Maison offers a dynamic environment where heritage and innovation inform every function, from manufacture and design to retail, marketing and digital transformation. Its teams contribute to a brand renowned for chronographs, motor-racing partnerships and a bold spirit of performance under pressure. TAG Heuer seeks passionate, agile professionals who value technical excellence, entrepreneurial energy and collaborative ambition, offering opportunities to grow within a global luxury house shaped by Swiss savoir-faire and contemporary momentum.

Role & Responsibilities

• Drive sales and achieve individual KPIs through consultative selling techniques, product storytelling, upselling, and objection handling on the sales floor
• Develop and nurture long-term client relationships by executing clienteling strategies, managing individual client databases, and personalizing outreach through available CRM tools
• Serve as a passionate Brand Ambassador, embodying the brand's DNA and communicating the collection's heritage, technical specifications, and advantages to build client trust and loyalty
• Support team members and colleagues in the boutique, fostering a positive, inclusive, and collaborative work environment
• Maintain operational excellence by executing daily processes including inventory management, cash handling, security protocols, visual merchandising, and compliance with internal control policies
• Leverage front and back-office tools (CEGID, Salesforce) to execute transactions, manage client data qualitatively, and coordinate after-sales operations
• Participate in events and promotional activities to strengthen brand presence both within and outside the boutique
• Contribute to store maintenance, window animation, product presentation, and adherence to grooming and presentation guidelines

Qualifications

• Minimum 2 years of luxury retail experience
• Fluency in English and the local language (French preferred); additional languages a plus
• Demonstrable passion for watches, lifestyle trends, new technologies, and sporting culture
• Proficiency with sales KPIs (traffic, conversion, sales volume and value, average selling price, sales mix)
• Knowledge of client and clienteling KPIs and strategies
• Understanding of front and back retail procedures and brand-specific protocols
• Client-centric mindset with a focus on recruiting new clients and growing an active client base
• Excellent interpersonal and communication skills with strong presentation ability

Skills

Experience

Minimum 2 years in a luxury retail environment, preferably in watches, jewelry, or high-end fashion. Entry-level candidates with strong sales aptitude and luxury retail exposure will be considered.

Education

High school diploma or equivalent; post-secondary education in hospitality, retail management, business, or luxury brand studies preferred but not required.

Workplace

Compensation

The base compensation for this position ranges from CAD 23 to CAD 25 per hour.

Benefits

Medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401(k) with automatic employee contribution, employee assistance programs.

Culture

TAG Heuer fosters a performance-driven culture where precision, innovation, and avant-garde thinking guide both craftsmanship and teamwork. As an employer, the Maison values entrepreneurial spirit, collaboration, and a passion for pushing boundaries, offering a dynamic environment shaped by Swiss excellence and a strong connection to sport and lifestyle.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.