Tiffany & Co. Market Sales Director

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Lead and drive sales performance across a portfolio of stores in the assigned market, delivering targets and sustainable growth.
• Translate global and regional strategy into actionable market priorities, with clear accountability and disciplined execution.
• Drive business through key product categories and strategic initiatives, focusing on Icon growth, client recruitment, and quality of business.
• Embed a precise commercial engine across locations, including an appointment-driven culture, conversion discipline, and productivity optimization.
• Use a deep understanding of local and tourism client dynamics to identify growth opportunities.
• Monitor business performance and apply commercial and financial judgment to keep the market on track against targets and profitability expectations.
• Oversee market expenses and budgets, control costs, allocate resources appropriately, and participate in budgeting and forecasting cycles.
• Establish a strong clienteling culture across stores, with clear expectations and measurable outcomes.
• Personally engage with top clients and model the development and maintenance of meaningful client relationships.
• Ensure a consistent, best-in-class luxury client experience across all touchpoints.
• Review NPS, client feedback, and qualitative insights to continuously elevate service standards.
• Build, attract, and retain high-performing, diverse teams across the market.
• Lead, coach, and develop Store Directors and key leaders, strengthening leadership capabilities and succession pipelines.
• Drive accountability, recognition, and performance management aligned with business objectives.
• Foster an inclusive, collaborative, high-expectation environment reflecting the brand’s values.
• Ensure operational discipline and consistency across locations, with full adherence to policies and procedures.
• Partner with operations and support functions to enable seamless execution and remove barriers to performance.
• Identify and implement efficiencies and best practices that enhance productivity and client experience.
• Ensure operational execution, compliance, and audit discipline, including adherence to internal controls and risk management standards.
• Drive pace and execution discipline across stores, ensuring priorities are delivered on time and standards remain consistent.
• Contribute to broader business strategy and decision-making as a member of the market leadership team.
• Collaborate with regional and functional partners, including Client Development, Operations, HR, and Merchandising, to align execution and meet market needs.
• Represent the market externally, building strategic relationships and strengthening brand positioning and local relevance.

Qualifications

• At least 10 years of luxury or consumer goods retail management experience.
• Recent business unit or general management experience.
• Knowledge and experience in luxury or consumer goods, including jewelry, apparel, accessories, or cosmetics.
• Strong business and financial acumen.
• Demonstrated success leading and inspiring retail teams to maximize sales, operating efficiencies, and bottom-line profit.
• Ability to assess, attract, and develop top diverse talent.
• Strong conceptual thinking with a pragmatic approach to day-to-day operations.
• Strong problem-solving skills and the ability to make decisions or drive decision-making.
• Client-centric approach and ability to deliver a distinctive, consistent luxury shopping experience across stores.
• Bachelor’s degree in a related field preferred.
• Proven ability to develop new client opportunities and maintain client relationships while ensuring brand recognition and penetration in the market.

Skills

Experience

At least 10 years of luxury or consumer goods retail management experience; recent business unit or general management experience.

Education

Bachelor’s degree in a related field preferred.

Compensation

The base compensation for this position ranges from CAD 160,000 to CAD 225,000 per annum.

Benefits

Applicable bonus.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.