- Employment
- Full-time
- Seniority
- Mid-Level
- Compensation
- $60,000–65,000/year
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fine Watches & Horology
- Posted
- Oct 29, 2026
About Tissot
Tissot, founded in 1853 in Le Locle, Switzerland, is a distinguished Swiss watchmaker renowned for uniting traditional craftsmanship with accessible innovation. As part of the Swatch Group, the Maison offers employees the strength of a global luxury ecosystem while preserving a culture rooted in precision, authenticity, and entrepreneurial spirit. Tissot is celebrated for its pioneering materials, advanced movements, and longstanding role in international sports timekeeping. As an employer, it provides a dynamic environment where watchmaking expertise, digital excellence, retail sophistication, and brand storytelling converge, inviting talent to contribute to a heritage-driven company with a forward-looking, international outlook.
Tissot is hiring a full-time E-Commerce and Retail Operations Coordinator in Toronto, Ontario, to support e-commerce operations and boutique activities across online and physical channels. The role is 40 hours per week, with occasional additional hours during peak periods and special projects; starting base pay is CAD 60,000–65,000 annually, plus a monthly performance bonus.
Role & Responsibilities
- Monitor online order flow, website performance, and operational issues; support website testing and updates; align product availability with promotional activity; and escalate technical or operational concerns to HQ and IT teams.
- Support daily boutique operations, inventory transfers, replenishment, cycle counts, and operational compliance; work with boutique teams to resolve issues and ensure consistent execution of company standards.
- Coordinate with warehouse and fulfillment partners to ensure timely order processing and delivery; support returns and customer follow-up communications; monitor inventory and assist with stock reconciliation.
- Monitor operational performance, prepare recurring reports, identify process improvement opportunities, and support initiatives that enhance customer experience and operational efficiency.
- Collaborate with Marketing, Customer Service, HQ, and Retail teams on product launches, promotional campaigns, special events, and other business initiatives.
Qualifications
- Strong organizational and time-management skills, with exceptional attention to detail.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Analytical mindset and a proactive, solutions-oriented approach.
- Collaborative team player who thrives in a cross-functional environment.
- Bachelor’s degree in Business, Marketing, Retail Management, or a related field preferred.
- Experience supporting retail store operations and inventory management.
- Familiarity with e-commerce platforms such as Magento or similar systems.
- Experience working with ERP systems, particularly SAP.
- Strong proficiency in Microsoft Office applications, especially Excel.
Skills
Experience
2–5 years in retail operations, e-commerce operations, customer service, or a related field.
Education
Bachelor’s degree in Business, Marketing, Retail Management, or a related field preferred.
Workplace
This position is based in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 60,000 to CAD 65,000 per annum.
Benefits
Health benefits, including dental and vision coverage; RRSP contributions with company match; company discount; life insurance; paid vacations; paid sick days; monthly performance bonus.
Culture
Tissot fosters a workplace culture rooted in Swiss precision, innovation, and a deep respect for watchmaking heritage. As an employer, the brand encourages collaboration, craftsmanship, and continuous improvement, offering teams the opportunity to contribute to accessible yet high-quality timepieces with a global reputation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tissot, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «E-Commerce Operations Coordinator», «Retail Operations Coordinator», «Omnichannel Operations Coordinator», «E-Commerce and Store Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.