Tommy Hilfiger Lead Sales Associate

About Tommy Hilfiger

Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.

Role & Responsibilities

• Sell and promote Tommy Hilfiger merchandise in line with TH Customer Service Standards, maximizing sales potential.
• Deliver consistent customer service, capture customer data effectively, and build a repeat customer base.
• Maintain strong product, promotion, and special-event knowledge to support effective selling.
• Provide a positive store experience by treating customers and colleagues fairly and consistently; maintain zone coverage, acknowledge every customer, and prioritize customer needs over assigned tasks.
• Keep merchandise replenished to appropriate levels on the sales floor and ensure accurate product replenishment.
• Maintain the store’s distinctive visual presentation, comply with visual standards, execute markdowns and re-merchandise as needed, and maintain fixtures, hardware, organization, and cleanliness.
• Minimize shortages by following loss-prevention procedures; monitor the sales floor and stockroom for unusual internal or external activity and inform management.
• Follow operational policies and procedures; complete opening and closing checklists as directed to keep the store ready for business.
• Operate register transactions, including refunds, exchanges, associate sales, post-voids, store credits, sale sends, gift cards, and cash pulls.
• Reconcile payment media when authorized, including counting register tills, counting down tills, conducting a secondary verification of safe cash funds, and auditing registers between cashiers.
• Demonstrate awareness of store sales plans and results, and of individual contributions to business results.
• Manage time and prioritize tasks; demonstrate effective written and verbal communication skills.
• Attend Take 5 and staff meetings as required.
• Represent the TH image through personal and professional appearance and conduct; maintain the respect of peers, staff, and supervisors.
• Work rotating hours and adapt schedules to business needs, including night shifts, weekends, and holidays.
• Communicate concerns to management, support management decisions, and help develop Sales Associates.
• Create energy and excitement around shared goals and values, and act with integrity.

Qualifications

• Able to lift at least 40 pounds and stand for extended periods.
• Flexible to work rotating hours, night shifts, weekends, and holidays.

Skills

Benefits

For eligible full-time associates: medical, vision, dental, and life insurance; RRSP and TFSA plans; company-paid holidays, paid time off, seasonal hours, and flexible work schedules; wellbeing tools and programs; continued-education support, including tuition reimbursement; and an associate discount at company outlets and e-commerce sites. Eligibility depends on employment status, location, and length of service; benefits may change.

Culture

Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.