- Employment
- Full-time
- Seniority
- Mid-Level
- Compensation
- $115,000–125,000/year
- Department
- Human Resources, People & Culture
- Industry
- High Jewelry
- Posted
- Nov 5, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
The Regional Trainer for Van Cleef & Arpels Canada delivers regional training and coaching to retail and wholesale teams, strengthening selling skills, client experience, Maison knowledge, and after-sales service. The role manages regional training programmes and travel and expense budgets, and requires domestic and international travel up to 75% of the time; expected annual salary is CAD 115,000–125,000, based on relevant skills and experience.
Role & Responsibilities
- Manage and support regional coaching and training activities in coordination with the manager, covering sales generation, client experience, Maison heritage, product knowledge, and after-sales service.
- Train and coach sales associates in service and selling through classroom sessions, individual coaching and role-play; assist with client sales and events as appropriate.
- Partner with store management to develop boutique staff’s customer-service capabilities and sales revenue; coach store management teams, alongside the manager and Retail department, to maximize and leverage their staff’s individual talents.
- Work with the CRM team as needed to strengthen sales staff’s ability to reach, develop, and expand client relationships, and to achieve and exceed sales targets.
- Provide detailed recaps of store visits, develop next-step action plans with store managers based on findings, and support implementation as needed.
- Partner with the manager to develop and disseminate content that meets changing business demands and challenges.
- Facilitate inductions to integrate new team members into the Maison.
- Organize, administer, and deliver training modules for retail and wholesale staff; coordinate equipment, room setup, scheduling, preparation, and creative solutions to issues that arise.
- Manage and track the regional travel and expense budget, adhere to its limits, and plan monthly schedules according to business needs and budget.
- Analyze and regularly report on regional programs and performance to management, and liaise with management to foster transparent communication across channels.
Qualifications
- A bachelor’s degree in a related business field is preferred.
- 3–5 years of experience in training or Learning & Development.
- 3–5 years of experience in luxury sales and management is preferred.
- Strong knowledge of selling skills and presentation skills.
- Gemological knowledge and luxury brand management experience are preferred.
- Ability to stand for extended periods.
- Ability to travel domestically and internationally up to 75% of the time.
- Ability to understand and coach employees’ performance through KPIs, objectives, and client treatment.
- Excellent verbal and written communication skills.
- Ability to engage and communicate regularly with diverse groups of individuals.
Skills
Experience
3–5 years in training/Learning & Development; 3–5 years in luxury sales and management preferred.
Education
Bachelor’s degree in a related business field preferred.
Workplace
This position is based in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 115,000 to CAD 125,000 per annum.
Benefits
Company-sponsored health, dental, drug, and vision programs; employee assistance program; life insurance; disability benefits; wellness reimbursement; RRSP program with employer match; maternity leave top-up; paid time off; volunteer time off.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional Learning and Development Trainer», «Regional Retail Training Specialist», «Regional Sales Coach», «Regional Training Facilitator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.