Administrative and operational work that supports customer-facing activity, such as stock records, invoices and reporting.
Back-office work maintains the information and administrative processes that allow a store to operate. Staff may update stock records, check transaction information and support opening or closing procedures through store systems. The work connects events on the sales floor with records that managers can review and act on. Accuracy matters because an incomplete entry can make later checks or follow-up harder. Back of house is a broader category that also includes physical activities such as receiving and storing merchandise. A role can combine both functions with direct customer service.
In job listings
Birks needed a Store Administrator in Toronto to support back-office operations, including transactions and repairs alongside shipping and receiving merchandise. The role also partnered with sales professionals, making the connection between administrative support and client service explicit within a single store position. Search local jobs for “back office”.
