The work of preparing and delivering a customer order, from picking stock to dispatch or collection.
Order fulfilment turns a customer order into goods prepared for delivery or collection. The work connects stock availability with the physical handling of the ordered items and the recording of their progress. Teams identify the required products, pick them from stock, prepare them for handover and update the order status as goods leave. An order can sometimes be fulfilled in parts when only some items are ready. Fulfilment is one part of order management, which also covers the wider tracking of order information and associated processes.
In job listings
Harry Rosen’s Operations Team Lead role in Etobicoke included responsibility for successful operational scores covering order fulfilment rate, cancellations, timeliness and packaging standards. Completing customer orders was one of the measures used to assess store operations. Search local jobs for “order fulfilment”.
